The company analyzed millions of conversations between operators and its Toast IQ assistant to see what they're asking.

A shopper has found themselves caught in automated customer service limbo after a conversation with a Woolworths chatbot went awry.

The tool lets users describe what they want, upload recipe photos, and build grocery carts through a conversational interface ...

Are all AI chatbots the same? Absolutely not. Each has unique strengths and weaknesses that affect how and whether you should use them. We've been testing AI chatbots since their inception, assessing ...

DoorDash announced on Thursday that it’s launching a new AI chatbot that lets users order food and groceries with text prompts and photos in its latest AI push. The chatbot, called “Ask DoorDash,” ...

Eternal’s food delivery arm Zomato is piloting an AI-powered voice bot that allows users to order food using voice commands.